The right to withdraw from the contract

The right to withdraw from the contract

Only the Customer who is also a Consumer is entitled to a 14-day withdrawal period. The consumer has the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.

To exercise the right of withdrawal, you must make a return through the returns panel available after logging in to the customer's account.

To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will refund the payments received from you immediately, and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from this contract. The payment will be refunded using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we receive the item. Please send or return the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline.
You will have to bear the direct cost of returning the item.